Commercial terms

Installer Lead Credit Terms

Last updated: 15 September 2026

1. What you are buying

Approved installer partners may buy prepaid lead credits. A lead credit gives the installer access to one qualifying homeowner enquiry matched to the installer’s agreed service area. A lead is an opportunity to contact a prospective customer; it is not a promise of a sale, appointment, quotation acceptance or minimum contract value.

2. Pilot packs

The current pilot packs are £150 for 5 lead credits and £280 for 10 lead credits. Prices may change for future purchases, but a pack already purchased will retain the number of credits shown at checkout.

3. Approval before payment

Installer applications are reviewed before payment. Resin Quote Hub may refuse or pause an application where coverage, services, insurance information, reputation, response times or other business information is not suitable for the pilot.

4. Payment and credit activation

Payment is taken in advance through a private Stripe checkout link. Lead credit is activated only after payment is shown as successful and the installer’s approved service area has been confirmed. Customer details will not be released when the installer has no available credit.

5. Qualified lead

A qualified lead is a genuine homeowner or decision-maker who has submitted a request concerning resin driveway work, has provided usable contact details and has a project postcode within the installer’s agreed coverage. We may perform basic checks, but we cannot guarantee that every statement made by a homeowner is accurate.

6. Replacement requests

A replacement may be requested within 7 calendar days of receiving a lead where the lead is clearly fake, is a duplicate already supplied by Resin Quote Hub to the same installer, is outside the agreed service area, or has unusable/invalid contact details.

A replacement is not normally due because the homeowner does not answer, changes their mind, delays the project, has a lower budget than expected, obtains multiple quotations, selects another installer, or does not buy.

7. How to request a replacement

Email hello.resinquotehub@gmail.com within 7 calendar days with the lead reference and the reason. We may ask for reasonable evidence, such as a failed call or email indication, before approving a replacement.

8. Refunds

Lead-credit purchases are business-to-business services. Except where required by law or agreed in writing, unused lead credits are not automatically refundable after activation. If Resin Quote Hub decides to discontinue the service before unused credits can reasonably be supplied, we will offer an appropriate replacement, account credit or refund for the affected unused balance.

9. Use of homeowner data

Installer partners must use homeowner contact and project details only for responding to the specific quote enquiry and related follow-up. They must not sell, disclose or use the information for unrelated marketing without an appropriate lawful basis. Installers are independently responsible for complying with applicable privacy and direct marketing law once they receive the lead.

10. Installer responsibilities

Installers remain responsible for their own quotations, pricing, site inspections, contracts, insurance, workmanship, health and safety, tax, guarantees and all legal obligations relating to installation work. Resin Quote Hub is not a party to the installation contract.

11. Suspension

We may suspend an installer from receiving further leads where we reasonably believe the installer is misusing customer information, misrepresenting its services, generating excessive complaints, failing to respond appropriately, or presenting a risk to homeowners or Resin Quote Hub.

12. Changes

We may update these terms for future lead-credit purchases. Material changes will not retrospectively reduce the number of credits already bought.

13. Contact

Commercial questions and replacement requests: hello.resinquotehub@gmail.com.

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